How Caring are our Care Services?
This morning the Older Persons’ Commissioner Ruth Marks has announced her first major review, pledging to tackle the indignities suffered by older people whilst in hospital.
Having served for 6 years from 2003 as my party’s Health & Social Services Spokesman I know how needed this inquiry is, I encountered many people whose personal experiences of hospital had been a dismal one where nursing staff had failed to ensure that patients were treated with dignity. Sadly my own personal experience of family members upheld what I had found throughout Wales.
Before my re-election to the Assembly in 2007 my grandfather was admitted to the University Hospital of Wales with a suspected bleed on his brain. He spent about a week or so on the A1 link ward, a sort of temporary fix apparently before they could decide what to do with him. He quickly deteriorated, physically dishevelled and confused, and the nurses were pretty useless in helping him or family members to understand what was going on. On more than one occasion he told me about the attitude of a number of the nurses, uncaring, unhelpful and abrupt with patients including him.
My grandfather is not your typical retired octogenarian who takes life easy. He remains incredibly active, politically involved in the party and socially busy with family and organisations. He retired from serving as a County Councillor in 2004 when he was approaching 80 years of age having spent a total of 22 years on both the City & County Council; some years before that he was the city’s Deputy Lord Mayor.
And yet for a period of a week in UHW he had to tolerate the indignity of his treatment. I use this as an example of why this review by Ruth Marks is so important, and why it is right to ensure that the “caring professions” really know how to care.